Help
Frequently asked questions
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Booking & payment
How do I book an adventure?
Find an activity under Adventures, pick a departure date, add your participants, and pay online. Your seat is held for 10 minutes while you complete payment, and your booking is confirmed the moment the payment succeeds.
What payment methods are accepted?
Payments are handled securely through our online payment gateway — UPI, credit/debit cards, net banking, and popular wallets. You are never asked to send money directly to an organizer.
Does the price include taxes and fees?
The price you see per person is the base price. At checkout, and again on your booking, we show the full breakdown — GST (where the organizer is GST-registered), any platform fee, and GST on that fee — so the final amount you pay is always clear before you confirm.
Do I get an invoice?
Yes. Once payment is complete you can download a GST-compliant tax invoice from your booking page under My bookings.
How do coupons and offers work?
If an organizer or the platform is running an offer, you can apply the coupon code on the booking page before payment. The discount is shown in your price breakdown, and any platform-wide offers appear on the Adventures page.
E-pass & check-in
What is an e-pass?
Your e-pass is your digital ticket for the activity, complete with a QR code and a unique e-pass code. It's generated instantly once your booking is confirmed.
Where do I find my e-pass?
Open your booking under My bookings and tap “View E-Pass”. The organizer scans the QR code at the meeting point to check you in.
Cancellations, refunds & changes
Can I cancel my booking?
Yes, from your booking page while it is still pending or confirmed. Any refund is calculated automatically using the organizer's cancellation policy, which is shown on every activity page before you book.
How much refund will I get?
It depends on how far ahead of the departure you cancel and the organizer's refund policy tiers for that activity. The exact refund amount is shown to you when you cancel, and refunds are initiated to your original payment method.
What if the activity is cancelled due to weather or a natural disaster?
If an activity is cancelled due to a natural disaster, extreme weather, or another event beyond the organizer's control (force majeure), you are refunded 100% regardless of the standard cancellation policy.
Can I change my departure date?
A confirmed booking can be moved to another departure of the same activity once, subject to seat availability, at the same price. You'll find the option to change the date on your booking page.
Can I cancel just some participants?
Yes. If your booking has more than one participant, you can cancel individual members from the booking page, and the refund for those members is calculated using the same policy.
Safety & organizers
Are the organizers verified?
Yes. We work with verified local organizers, and each activity listing includes safety information such as the nearest hospital and police station, emergency contacts, and an assembly point where the organizer has provided them.
Who do I contact during the trip?
Your e-pass and the activity page carry the organizer's base-camp and emergency contact details. For anything platform-related, our support team is always reachable.
How do I become an organizer?
Run adventures? You can list your activities and manage bookings from the organizer app — start from For organizers.
Account
Do I need an account to book?
Yes, a free account lets us hold your seat, issue your e-pass, and keep your bookings in one place. You can create one in under a minute.
How do I reset my password?
Use the forgot password link on the sign-in page and follow the emailed instructions.