Legal
Last updated: September 2026
These Terms & Conditions govern your use of the Kadal2Sahyadri platform. By creating an account or using our services, you agree to be bound by these terms. Please read them carefully.
Contents
Kadal2Sahyadri ("we", "us", "our") operates an online marketplace connecting adventure seekers ("Users") with verified adventure organizers ("Organizers"). We act as an intermediary platform and are not directly responsible for the conduct of activities listed.
By accessing or using the platform, you confirm that you are at least 18 years old, have the legal capacity to enter into a binding agreement, and accept these terms in full.
We may update these terms from time to time. We will show the date of the latest change at the top of this page and, for any change that materially affects your rights, fees or refunds, notify you by email before it takes effect. A change never alters the price, fees or cancellation terms of a booking you have already paid for.
2.1 Account
You are responsible for maintaining the confidentiality of your account credentials. You must provide accurate information during registration and keep it updated. You may not share your account with others.
2.2 Bookings
Bookings are subject to availability and organizer confirmation. A booking is confirmed only upon successful payment. You are responsible for ensuring that all participant details provided are accurate, including ID proof information.
2.3 Eligibility & Health
You are solely responsible for ensuring that you and your group meet the physical fitness and age requirements specified by the organizer. Kadal2Sahyadri is not liable for injuries or incidents arising from undisclosed health conditions or failure to meet requirements.
2.4 Cancellations & Refunds
Cancellations, refunds and date changes are governed by our Refund & Cancellation Policy. In short: if you cancel, the refund depends on how far ahead of departure you cancel; if the organizer or we cancel, you are refunded in full. Your booking page shows the exact refund before you confirm a cancellation.
2.5 Conduct
You agree to follow all safety instructions provided by the organizer, respect the natural environment, and not engage in behaviour that endangers yourself or others. Violation may result in removal from the activity without refund.
2.6 Reviews
Reviews must be honest, based on your genuine experience, and must not contain defamatory, abusive, or false content. We reserve the right to remove reviews that violate these guidelines.
3.1 Verification
Organizer accounts require KYC verification before any activities can be published. You must provide accurate business information and valid documents. Providing false information will result in immediate account termination.
3.2 Listings
You are solely responsible for the accuracy, completeness, and legality of all your listings. Listings must not misrepresent the activity, difficulty level, inclusions, or pricing. We reserve the right to unpublish or remove listings that violate our policies.
3.3 Safety & Compliance
Organizers must comply with all applicable local laws, permits, and safety regulations. You are responsible for ensuring that guides are qualified, equipment is safe, and emergency protocols are in place. Kadal2Sahyadri is not liable for incidents arising from organizer negligence.
3.4 Bookings & Participants
You must honour all confirmed bookings. Cancelling confirmed bookings without adequate notice or cause may result in penalties and suspension of your account. You are responsible for verifying participant eligibility on-site.
3.5 Fees & Payouts
Any commission (GST included within it) is deducted from the organizer's payout. The rate that applies to you is shown on the payouts page of your organizer dashboard. If the commission rate changes, we will notify you by email in advance, and the new rate applies only to bookings made after the change. Payouts are processed according to the payout schedule in your dashboard. We reserve the right to withhold payouts in cases of disputes or policy violations.
3.6 Prohibited Activities
Organizers may not solicit direct payments from users outside the platform, misuse user personal data, or engage in price manipulation. Violation will result in immediate termination and forfeiture of pending payouts.
3.7 Plans & Pricing
There is currently no subscription fee for organizer features; the only charge is the commission in 3.5. We may introduce paid subscription plans in the future; any such change will be announced with at least 30 days notice before it affects your account.
All payments are processed securely via Razorpay. Kadal2Sahyadri does not store payment card details. By completing a payment, you authorise the charge to your selected payment method.
Fees. Any platform fee is shown as a separate line in the price breakdown before you pay. Every amount you will pay is shown at checkout before you pay. There are no charges added afterwards.
Refunds are sent to your original payment method as soon as a cancellation is confirmed. Banks usually credit them within 5–7 business days. A platform fee is not refunded when you cancel yourself, but is refunded along with everything else when the organizer or we cancel. The full rules are in our Refund & Cancellation Policy.
Adventure activities inherently carry risk. By using this platform, you acknowledge and accept these risks. Kadal2Sahyadri is a booking intermediary and is not responsible for accidents, injuries, loss of property, or death occurring during activities.
Our total liability to you in any circumstance is limited to the amount you paid for the specific booking giving rise to the claim.
We strongly recommend that all users obtain appropriate travel and adventure sports insurance before participating in any activity.
We collect and process personal data in accordance with applicable Indian data protection laws. Your data is used to facilitate bookings, communicate important information, and improve our services. We do not sell your personal data to third parties.
Organizers receive participant details (name, phone, emergency contact) solely for the purpose of conducting the booked activity. Organizers may not use this data for any other purpose.
We reserve the right to suspend or terminate any account that violates these terms, engages in fraudulent activity, or poses a risk to the platform or its users. Users may delete their accounts at any time via Account Settings.
For questions about these terms, please contact us at [email protected]. These terms are governed by the laws of India and any disputes shall be subject to the exclusive jurisdiction of courts in Karnataka.